Release Notes - Dovetail 18.3. HR app, Portal app

Enhance the employee/email pickers to include status, job title, and the Contingent flag

Enhancement

Agent

Yes

6825

Include Inactive employees in the email picker

Enhancement

Agent

Yes

6826

Always show the timeline on the print pages (print-case, print-solution) in chronological order (regardless of the user's preference on the show-case page)

Enhancement

Agent

Yes

6830

Print Case page - automatically expand all nested emails and chat transcripts within the timeline

Enhancement

Agent

Yes

6830

Solution page: Linked Cases tab: counter in tab header and paging controls are not working properly

Fix

Agent

No

6835

Spontaneous logout during SSO Deep link workflow

Fix

Agent

No

6857

Adjust width of previous cases select element

Enhancement

Agent

Yes

6822

Timestamps should include seconds

Enhancement

Agent

Yes

6828

Adjust the XpertHR Widget to prevent unnecessary scrolling

Enhancement

Agent

No

6859

Color the Close case badge on the show-case page, to make it more obvious that the case is closed

Enhancement

Agent

Yes

6913

On the show-case page, add a widget for the Concerning Employee, including a More Details button to open the employee details popover

Enhancement

Agent

Yes

6914

On the show-case page, move the case summary widget (with the closed/open icon and checkboxes) to the top, above the employee widget

Enhancement

Agent

Yes

6914

Add redirects for /agent/Case/* to /agent/case/* and for /agent/Solution/* to /agent/solution/*. (Notice the casing of ""Case"" and ""Solution"")

Agent

Enhancement

No

6837

Allow adding/removing of labels on any open case, regardless of ownership.

Agent

Enhancement

No

6864

Flexible attributes on a case are not displayed in the proper order

Fix

Agent

No

6838

Incorrect word breaks in case history using Internet Explorer. Words could break in the middle of a word.

Fix

Agent

No

6911

Exclude Email Engine polled email addresses from the address fields when logging an email (reply/reply-all)

Fix

Agent

No

6860

Javascript error on SPA show-case page: Object doesn't support property or method 'indexOf'. Can happen when pasting into the rich-text textbox

Fix

Agent

No

6846

Adding more than 1 role to a template is not working

Fix

Agent

No

6912

Improve the search mechanics of the Related solutions card on the Solution Page, which improves the set of results

Enhancement

Portal

Yes

532

New case - pre-filled note templates are not scrolling to top

Enhancement

Portal

Yes

633

Style the most Visited Pages widget so as to be consistent with latest page changes widget

Enhancement

Portal

Yes

628

Missing some translated (non EN-US) Strings

Enhancement

Portal

Yes

641

Searches should be OR-based, not AND-based. e.g. A search for ""retirement benefits"" should actually perform the search as ""retirement OR benefits""

Enhancement

Portal

No

652

If a Portal Case Type Integration ID started with a number (such as 401k), it could be incorrectly assumed to be a solution ID, which could result in a 404 error.

Fix

Portal

No

644

Chat Live icon and link is not showing on Mobile

Fix

Portal

Yes

494

Add SolutionAttachmentHeading to the PortalStrings list, allowing for customization of the value of the Attachments card heading on the solution page

Enhancement

Portal

No

637

Add CaseAttachmentHeading to the PortalStrings list, allowing for customization of the value of the Attachments card heading on the show-case page

Enhancement

Portal

No

637

Add NewCaseConcerningEmployee to the PortalStrings list, allowing for customization of the value of the Concerning Employee label on the new-case page

Enhancement

Portal

No

654

Prevent employee from picking themselves as the concerning employee on the new case page

Enhancement

Portal

No

655

Left-align header logo, first menu item, and the main content area. Affects pages that have multiple columns, such as home and show-case and new-case

Fix

Portal

Yes

651