Product Releases
Version 2025.4.3 - Coming Soon
- Early Access: Search Improvements (Beta)
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-12-13
TBD
Version 2025.4.2 - Released
- Early Access: Employee Data Feed Insights
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-10-15
2025-11-01
Version 2025.4.1 - Released
- Agent: Support for English (United Kingdom) as a new localization
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-09-17
2025-10-04
Portal Hotfix: Pretty Print in Portal not Loading
Issue
Type
Application
Interface Change?
Issue #
Print Button in Portal Loading Blank Screen
Fix
Portal
No
10174
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-09-12
2025-09-12
Portal Hotfix: Cache Busting
Issue
Type
Application
Interface Change?
Issue #
Deep link not working on portal when using login
Fix
Portal
No
10133
Portal Case Type does not render values beyond second-tier
Fix
Portal
No
10155
Add cache busting for library.dll.js in Portal
Fix Portal
No
No
10160
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-09-09
2025-09-09
Version 2025.3.3 - Released
- Agent: Security Vulnerabilities and Updates
- Portal: Security Vulnerability and Update
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-08-20
2025-09-06
Version 2025.3.2 - Released
- Agent: Smarter Email Handling to Prevent Duplicate Cases
- Additional Fixes
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-07-16
2025-08-02
Version 2025.3.1 - Released
- Agent: Add new "View Survey Responses" permission
- Agent: New Event Rule Events for Merged Cases
- Agent: New Event Rule Conditions for Merged Cases
- Additional Fixes
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-06-18
2025-07-05
Email Suppression Lists Hotfix
Issue
Type
Application
Interface Change?
Issue #
Improve AWS SES bounce and complaint handling
Fix
Agent
No
10056
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-06-06
2025-06-06
Version 2025.2.3 - Released
- Agent: Merge Case into another Case
- Agent: Case Hash Linking and Unlinking
- Portal: Solution Preview
- Additional Fixes
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-05-21
2025-06-07
Version 2025.2.1 - Released
- Portal: Alphabetically Sort Articles
- Agent: Add OWNER_DEPARTMENT as a Message Template Parameter
- Agent: Add Close Resolution to Required List
- Additional Fixes and Enhancements
Schedule:
Deploy to Test tenants
Deploy to Production tenants
2025-03-19
2025-04-05
Previous Product Releases
- View details of Previous Product Releases (from 2024)
- View details of Previous Product Releases (from 2023)
- View details of Previous Product Releases (from 2022)
- View details of Previous Product Releases (from 2021)
- View details of Previous Product Releases (from 2020)
- View details of Previous Product Releases (from 2019 and 2018)
Reference
Attribute
Description
Issue
Description of the issue
Type
Whether the issue is a fix or an enhancement
Application
The primary product area(s) impacted by the issue
Interface Change?
Indicates whether the fix includes changes to the user interface, which may impact your training materials
Issue #
Dovetail Internal Tracking Number